Our customer service team can assist with any questions or enquiries by emailing support@love-alkemy.com

9am to 5pm AEDT Mondays to Thursdays, and 9am to 4pm AEDT on Fridays. We will endeavour to get back to you as soon as possible. We are a small team so this may take 24 – 48 hours.

All domestic orders placed before 12pm AEDT will be processed on the same day for dispatch within 1 to 2 working days.

Please note that these processing times may increase during sales and other promotional periods where there is an influx of orders.

At this time, we are unable to facilitate same-day deliveries.

Delivery costs can be easily determined during the checkout process by entering your postcode.

Love Alkemy offers free standard shipping via SHIPPIT for all orders over AUD$99

Yes! We are happy to provide international shipping which will be calculated at check out depending on your location.

Please refer to our Shipping Policy for a more detailed description of the international shipping conditions. Please note that Love Alkemy does not cover any taxes or customs duties for international orders. 

*Due to the ongoing COVID-19 pandemic international shipping times may vary, and significant delays may occur.

Love Alkemy accepts payment from all major credit cards, PayPal and Afterpay.

Please refer to our Return Policy page for a detailed description of our return and exchange policies. On receipt of your order, you have 7 days in which to lodge a return or exchange request.

Feel free to direct enquiries to  support@love-alkemy.com should you have any questions or queries about returns or exchanges.

Gift cards can be purchased through the Love Alkemy website.